Terms and Conditions

The legal stuff

Who we are

We are Oohlala Studio found at https://www.oohlala.studio (“Website”). This page tells you the terms on which you may use our Website, whether you browse it or make purchases on our Website, and by using our Website, you accept these terms. If you don’t agree with these terms, you shouldn’t use our Website or make purchases on it as once you do legally binding contract is formed between you and us.

These terms were last updated in October 2021. We may update these terms from time to time so please check back regularly as any updates will apply to your use of our Website.

It’s important to us that you understand these terms, so please do ask if there is anything you’re unsure about by emailing us at hi@oohlala.studio.

Use of our Website

You have permission for temporary use of our Website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords, and other security information as confidential. If we think you have failed to keep confidentiality, we’re allowed to disable any security information (including your passwords and codes).

You must not allow anyone else to use our Website using your login details and you should only use our Website as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.

We frequently update our Website and make changes to it, but we absolutely don’t have to do this. No material on our Website is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on our Website by anyone.

By using our Website, you agree to us handling this information and confirm that data you provide is accurate.

You are prohibited from posting or transmitting to or from our Website any material:

  • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  • for which you haven’t obtained all necessary licences and/or approvals;
  • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or
  • which is harmful in a technical sense (including but not limited to computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You must not misuse our Website (including by hacking it). We will fully cooperate with any law enforcement authorities or court order requesting or directing me to disclose the identity or locate anyone posting any material in breach of this section.

We don’t make any warranty to you that our Website will be uninterrupted or error-free and while We will use commercially reasonable endeavours to ensure our Website is available 24/7, things happen and we cannot guarantee it. We’re not liable for any downtime or where our Website is unavailable to you. 

Our online shop

If you haven’t seen it yet – our Website has an online shop! This is where we sell our own creations, which are protected by copyright and intellectual property rights (as we stress later in these terms).

We make all reasonable efforts to ensure that all descriptions and graphical representations (including photos) correspond to the actual goods. These are for illustrative purposes only and there many be slight variations in colour between the goods and as they appear on your device.

Our goods sell out fast, so we can’t guarantee that they will always be available.

Payments can be made via Apple Pay, Stripe, Google Pay or by PayPal (depending on which browser you use) – their privacy policies and terms and conditions will apply so please check these. You should also check our Privacy Policy for how your personal data is collected when you make a payment or request a refund



Delivery charges aren’t included in the price of the goods displayed on our Website, and we don’t charge VAT on the goods (yet). If that changes, our Website will be updated accordingly.

The boxes will be wrapped in branded tissue paper and shipped in a cardboard box via Royal Mail Second Class Delivery. Please allow 3-5 days for delivery but please note that we can’t guarantee exact delivery dates or times since this is very much dependent on Royal Mail.
Royal Mail strikes will effect the delivery of products. If you require a shipping upgrade to a courier to guarantee delivery, please pop us an email at hi@oohlala.studio and we’d be more than happy to accommodate.

Consumer rights

You are entitled to consumer rights which include rights relating to any goods that are faulty or not as described. To find out more, you should contact your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.

In case you receive goods that aren’t of satisfactory quality, you can contact us at hi@oohlala.studio for a replacement or, where this isn’t possible, for a refund.

If you change your mind about the goods, under consumer legislation you have 14 working days from the date of receipt of the goods to return them for a refund but you will need to pay the return delivery costs. We will refund you within 30 days from when you exercise your right to cancel.

If the goods arrive to you damaged, we will provide you a refund or exchange. You need to return the goods to us and we will refund you the cost of delivery (as long as you keep your postal receipt) once it has been received. Please email us at hi@oohlala.studio to let us know you will be returning/exchanging the goods in advance.

On the other hand, if the goods are faulty for any reason, please email us at hi@oohlala.studio. We’ll do our best to assist you and talk through your concerns and refund where necessary.

Our legal responsibility to you

We can’t and don’t guarantee that all material on our Website is 100% accurate (or without typos). As far as legally possible, we exclude legal responsibility for any loss to you arising from use of our Website and any loss of income, profit, business, data, contracts, goodwill, or savings.

As far as legally possible, we also exclude all terms and warranties or promises implied by law or by statutes. We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion isn’t allowed by law.

Intellectual property rights

We’re creative, that’s what we do. Copyright and intellectual property rights are therefore very important to us. We are the owner or licensee of all intellectual property rights in our Website and the goods available for purchase on it (unless stated otherwise) (for example the copyright and any rights in the designs, layout, images, text and content) and in any of the material posted on it. They are protected by copyright.

You’re not permitted to copy, disassemble, reverse decompile or save the same, in any manner or any form whatsoever, by any means whether electronic, manual, mechanical, digital, optical, photographic, or otherwise any of our intellectual property to pass of as your own for the purpose of redistribution, dealing or reselling of the products or services.

If you breach these terms, you lose your right to use our Website, and you must destroy or return any copies of our digital content or products you have made.

Computer offences

This includes things like introducing viruses, worms, Trojans and other technologically harmful or damaging material.

If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use our Website will end straightaway. We will also report you to the relevant authorities and give them your identity.

You must not try to get access to our Website or server or any connected database or make any ‘attack’ on our Website. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our Website.

Links to our Website

You’re allowed to make a legal link to our Website’s homepage from your website, although we can end this permission at any time. You must not suggest any endorsement by us or association with us unless we agree in writing.

How we use your personal data

Your privacy is important to us. For full information on what personal data we collect and why, head to our Privacy Policy.

The (boring) legal stuff

We might change these terms from time to time and you should check back regularly for changes because they are binding on you.

These terms constitute the entire agreement between you and us with respect to use of our Website or purchase of goods from us. You acknowledge that you haven’t relied on any statement, representation, warranty, assurance, or promise made by or on our behalf of that is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

Unless it expressly states otherwise, these terms don’t give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

These terms and any non-contractual obligations arising hereunder are governed by and interpreted according to the laws of England and Wales, and all disputes arising under these terms (including non-contractual disputes or claims) are subject to the exclusive jurisdiction of the English and Welsh courts.